Do you offer free shipping?
Yes, free shipping is included on every order across the United Kingdom, with no minimum order and no hidden conditions. We believe delivery should be simple and worry-free.
How long will delivery take?
Here is what to expect from the moment you order:
- Processing: 1 to 2 business days to prepare your order
- Transit: 3 to 7 business days after dispatch
- Total: in most cases 4 to 9 business days
As soon as your order is on its way, you will receive a tracking link to follow it every step of the way.
Which payment methods do you accept?
We accept a wide range of trusted methods, so you can pay the way that suits you best:
- American Express, Mastercard, Maestro, Visa, and Union Pay
- Apple Pay and Google Pay
- Shop Pay
Every transaction is processed securely with SSL encryption to keep your details protected.
What is your return policy?
Changed your mind? No problem. You have 30 days from delivery to return your items. To be accepted, items should be:
- Unused and in their original condition
- Returned with all original packaging
Just email info@brantros.com with your order number and we will guide you through the process.
What should I do if my order hasn't arrived?
Start by checking the tracking link in your shipping email. If more than 9 business days have passed and your parcel still hasn't arrived, email us at info@brantros.com and we will look into it right away.
How long do refunds take?
Once your return arrives and has been inspected, your refund is processed within 7 business days to your original payment method. Depending on your bank, it may take a little longer to appear on your statement.
Do you accept exchanges?
Yes. If you would like a different size, colour, or item, let us know at info@brantros.com and we will help you find the right option.
Can I change or cancel my order?
If your order hasn't shipped yet, we may be able to change or cancel it. Contact us as soon as possible after placing your order and we will do our best to help.
Do you ship internationally?
For now we ship only within the United Kingdom, so we can give you the best possible experience locally. If we expand to other regions in the future, our community will be the first to know.
Are my personal and payment details safe?
Absolutely. Protecting your privacy and payment details is a top priority. Brantros never stores your sensitive details, and our checkout is completely secure.
Still need help?
We are always here for you. Email us at info@brantros.com and our team will be glad to assist, usually within 12 hours.